Frequently Asked Questions
SWEET TOY DELIGHTS
Sweet Toy Delights is a registered trade name of Sweet Toy Delights, LLC. We are an adult sensual product company that distributes a complete line of adult oriented products through its growing network of Independent Romance Specialist (IRSs).
Our offices and warehouse are located in Baltimore Maryland. We pride ourselves customer service and we look forward to your comments regarding this catalog and our organization.
Sweet Toy Delights, PO Box 8481, Baltimore, MD 21234
Customer Service Email: CustomerService@SweetToysDelights.com
All ordering is done confidentially after the party. We respect your need for privacy and our advisors will handle your order & information in a discreet and a professional manner. We reserve the right to substitute like items in case an item is out of stock. Items may vary in color. Accepted Credit Cards: Visa®, MasterCard®, Discover® and AMEX®.
Shipping and Handling charges are $7.95 for orders that Ship to the Host and $11.95 for orders that Ship directly to the Customer. All orders are packed with care and discreetly labeled, sealed and shipped to protect your privacy.
We ship all packages in unmarked boxes via UPS Ground and USPS Services only. The senders name on your package will read ST Delights Customer Service, so only you will know what is inside.
Most orders ship from our warehouse within 24 hours of order receipt. Your specialist will be notified on out of stock items and expected date of shipment. Items returned as undeliverable or if package interception occurs, a $15 charge will be assed with additional charges for re-shipping your order.
REFUNDS & EXCHANGES
ALL SALES ARE FINAL. Absolutely NO REFUNDS will be issued. Exchange of defective product will be for identical item only. Defective products must be reported with in 14 days of receipt. Shortages must be reported within 72 hours of receipt.
WARRANTIES & DISCLAIMERS
This is an adult oriented catalog and is intended for adults (18 years or older) only. Customers are responsible for their order as it applies to the laws of their state.
All items are sold for novelty purposes only. We make no claims or warranties, implied or otherwise, beyond those offered by the manufacturer. All models portrayed in this catalog are 18 years or older and are not meant to reflect actual persons. Records are kept by the various manufactures under the Federal Labeling and Recordkeeping Law Section 2257.